Refund and Returns Policy
Overview: Our refund and returns policy lasts for a period of 7 days from the date of your purchase. If more than 7 days have passed, unfortunately, we cannot offer a full refund or exchange.
Eligibility for Return: To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in the original packaging. Certain goods, such as perishable items, intimate or sanitary goods, hazardous materials, or flammable liquids or gases, are exempt from being returned.
Additional Non-Returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds: There are situations where only partial refunds are granted, such as for:
- Books with obvious signs of use
- Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds: Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account, contact your credit card company, and then your bank. If you have completed these steps and still have not received your refund, please contact us at waumsoftwarehouse@gmail.com.
Sale Items: Only regular-priced items may be refunded; sale items cannot be refunded.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at waumsoftwarehouse@gmail.com and send your item to: {physical address}.
Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, the refund will be sent to the gift giver.
Shipping Returns: To return your product, mail it to: Shop No # 66, Khurshid Market, Raja Jang, Kasur, Pakistan. You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. Depending on your location, the time it may take for your exchanged product to reach you may vary.
If you are returning high-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
he process for the exchange or return of goods/products is hassle-free. Here’s a step-by-step guide:
- Immediate Inspection: If, upon receiving your order, you notice any issues with the items, feel free to initiate the return process on the spot.
- Within 7 Days: If you identify any concerns within 7 days of receiving your order, you can contact our team with your order number.
- Contacting Us: Reach out to our customer service team via:
- Phone: +92 309 4695002 , +92 306 0084827, +92 314 0422313
- Email: info@waumestore.com
- Return Pickup: Once you’ve contacted us, our shipping partner will arrange a pickup from your location. This service is provided at no cost to you, with no hidden charges.
- Secure Packaging: Ensure that the product is securely packaged for return, following any instructions provided by our customer service team.
- Verification and Processing: Upon receiving the returned product, our team will verify its condition. Once approved, the exchange or refund process will be initiated.
We strive to make the exchange or return process as convenient as possible for our customers. If you have any further questions or concerns, please don’t hesitate to reach out. Your satisfaction is our priority.
Need help? Contact us at waumsoftwarehouse@gmail.com